Terms of service
These Terms of Service apply when you visit cloudycoo.com, create an account, place an order or otherwise use our services.
CloudyCoo is operated by D.G. Fashion Group Limited, a company registered in Hong Kong.
1. About CloudyCoo
CloudyCoo designs and sells baby pajamas, blankets, swaddles and accessories through our official online store.
In these Terms, “CloudyCoo,” “we,” “us” and “our” refer to D.G. Fashion Group Limited and the CloudyCoo online store.
2. Website Use
You may use our website only for lawful personal and shopping purposes.
You must not:
- Provide false or misleading information
- Attempt to gain unauthorized access to the website
- Interfere with website security or operation
- Copy or misuse our content
- Use the website for fraudulent or unlawful activity
We may restrict access where reasonably necessary to protect customers, our business or the website.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, materials, sizing information, prices and availability are accurate.
Colors may appear slightly different depending on screen settings. Minor differences may also occur between production batches.
Customers are responsible for reviewing product descriptions, sizing information and care instructions before purchasing.
4. Pricing and Currency
Our store currency is USD. Customers in supported regions may see converted prices.
The final price, currency, shipping charge and applicable tax will be displayed during checkout before payment is confirmed.
Prices and product availability may change without notice, but changes will not affect orders already accepted by us.
5. Payment Methods
Payments are processed securely through Shopify Payments.
Depending on device, location and eligibility, available payment methods may include:
- Visa
- Mastercard
- American Express
- UnionPay
- Shop Pay
- Apple Pay
- Google Pay
Payment must be successfully authorized before an order can be processed. CloudyCoo does not directly store complete payment card information.
6. Orders and Acceptance
Submitting an order does not guarantee acceptance.
After placing an order, you will receive an order confirmation. We may cancel or refuse an order because of:
- Product unavailability
- Incorrect pricing or product information
- Payment authorization failure
- Suspected fraud
- Incorrect or incomplete customer information
- Shipping restrictions
If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.
7. Shipping
CloudyCoo currently ships to the United States and Australia.
Shipping charges, order processing times, delivery estimates, customs responsibilities and tracking information are explained in our Shipping Policy:
https://www.cloudycoo.com/policies/shipping-policy
Delivery dates are estimates and may be affected by carriers, customs, weather, public holidays or circumstances outside our reasonable control.
8. Returns, Exchanges and Refunds
Return eligibility, return instructions, shipping costs, refund processing times and exchange conditions are explained in our Refund Policy:
https://www.cloudycoo.com/policies/refund-policy
Customers must contact us and receive return authorization before sending an item.
Nothing in our Refund Policy or these Terms limits a consumer right that cannot lawfully be excluded.
9. Promotions and Discount Codes
Promotions, discount codes and free-shipping offers are subject to the conditions shown with the relevant offer.
Unless otherwise stated:
- Discount codes cannot be exchanged for cash
- Only eligible products and orders qualify
- Order thresholds are calculated after discounts
- Promotions may have an expiration date
- Multiple offers may not be combined
We will honor promotions according to their published terms.
10. Product Safety and Care
Parents and caregivers are responsible for:
- Selecting an appropriate product and size
- Following care instructions and warning labels
- Inspecting products regularly
- Discontinuing use if a product becomes damaged
- Providing appropriate supervision
Please contact us if you believe a product is damaged or defective.
11. Intellectual Property
The CloudyCoo name, logo, original prints, product designs, photographs, illustrations, graphics, written content and website materials belong to CloudyCoo, D.G. Fashion Group Limited or their applicable licensors.
You may not reproduce, distribute, modify or commercially use this content without prior written permission.
12. Third-Party Services
Our website may use services provided by Shopify, payment processors, logistics providers, analytics services and other third parties.
Their services may be governed by their own terms and privacy policies. We are not responsible for unrelated content or services provided on third-party websites.
13. Privacy
Our collection and handling of personal information are explained in our Privacy Policy:
https://www.cloudycoo.com/policies/privacy-policy
14. Consumer Rights and Liability
Nothing in these Terms excludes or restricts any warranty, consumer guarantee, remedy or other legal right that cannot lawfully be excluded.
For Australian customers, these Terms operate alongside applicable rights under the Australian Consumer Law.
To the extent permitted by law, CloudyCoo is not responsible for indirect or consequential loss caused by website interruptions, carrier delays, misuse of products or circumstances outside our reasonable control.
15. Governing Law
These Terms are governed by the laws of Hong Kong, without limiting any mandatory consumer protection rights that apply in the country or region where a customer resides.
16. Changes to These Terms
We may update these Terms when our services, business practices or legal obligations change.
The latest version will be published on this page with the updated date. Changes do not retroactively alter orders already accepted unless required by law.
17. Contact Us
CloudyCoo is operated by:
D.G. Fashion Group Limited
Unit 7, 21/F, Yen Sheng Centre
64 Hoi Yuen Road
Kwun Tong, Kowloon
Hong Kong
Email: hello@cloudycoo.com