Shipping policy

CloudyCoo currently ships to customers in the United States and Australia. This Shipping Policy explains our order processing times, estimated delivery times, shipping charges and international duties.

1. Order Processing

Orders are normally processed within 1–3 business days after payment is successfully completed.

Business days do not include weekends or applicable public holidays. Processing may take slightly longer during major sales, product launches or holiday periods.

The delivery estimates below do not include this 1–3 business day processing period.

2. Shipping Rates

Shipping charges are calculated using the order subtotal after discounts:

  • Orders of $80 USD or more after discounts: Free standard shipping
  • Orders under $80 USD after discounts: $5 USD standard shipping

For customers viewing the store in another currency, the corresponding converted amount may be displayed at checkout. The final shipping charge will be shown before payment is completed.

3. Shipping Methods and Estimated Delivery Times

Orders are shipped through FedEx, UPS, USPS, or other trusted logistics partners. The carrier is selected based on the delivery address, package size, service availability, and fulfillment location. Customers cannot select a specific carrier at checkout.

Estimated delivery times:

  • United States: 3–7 business days after shipment
  • Australia: 7–15 business days after shipment

Tracking information will be provided by email once the order has shipped. Delivery times are estimates and may be affected by carrier delays, public holidays, weather conditions, customs processing, or other circumstances beyond our control.

4. U.S. Fulfillment

Eligible United States orders are fulfilled through our U.S. fulfillment facility located in Rosemead, California.

The fulfillment facility is not the registered business address of D.G. Fashion Group Limited. Customers must contact us before sending any return. Approved returns will receive the applicable return instructions and return address.

5. Australian Orders, Customs and Import Charges

Australian orders may be subject to customs duties, import taxes or other charges imposed by local authorities.

Unless a charge is expressly shown as collected at checkout, customers are responsible for any applicable customs duties, import taxes or related fees. CloudyCoo does not control these charges.

6. Tracking Information

When your order has shipped, we will send a shipping confirmation email containing the available tracking information.

Please allow 24–48 hours for tracking updates to appear after receiving the shipping confirmation.

7. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

Shipping to PO Boxes, APO, FPO, or DPO addresses may be available when supported by USPS. FedEx and UPS may not deliver to these addresses. If the selected carrier cannot complete delivery, we may contact you to request an alternative residential or commercial street address.

Orders will not be cancelled solely because of an address limitation without first attempting to contact the customer. CloudyCoo is not responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.

8. Delayed or Missing Packages

If a package is delayed or appears to be missing, please contact us with your order number. We will review the available tracking information and assist you with the carrier where appropriate.

9. Contact Us

CloudyCoo is operated by D.G. Fashion Group Limited.

Email: hello@cloudycoo.com